Operated by the Maryland Aviation Administration and Maryland Department of Transportation, BWI delivers an average of 638 scheduled domestic passenger arrival and departure flights daily.
BWI’s information desks are located on the upper level ticketing area before Concourse A/B and Concourse D; and on the lower level in the Southwest Airlines baggage claim 1 – 5 area, lower level Concourse C and Concourse D, and International Concourse arrivals area. Because the information desks are staffed by Pathfinder Volunteers, hours at each desk may vary. A first-level of staffing priority is given to the Concourse D desk and is typically staffed daily from 5:00 am. – 9:00 pm.