Passenger Information Specialist

CLAS­SI­FI­CA­TION: Pas­sen­ger Infor­ma­tion Specialist

DEPART­MENT: Oper­a­tions

SUPER­VI­SOR: Air­port Oper­a­tions Supervisor 

EFFEC­TIVE DATE: Octo­ber 1, 2025

PAY LEV­EL: 101 ($35,349.60 to $63,629.28)

PAY CLAS­SI­FI­CA­TION: Non-exempt

DEF­I­N­I­TION: This posi­tion pro­vides pas­sen­ger and pub­lic sup­port locat­ed at the Infor­ma­tion Desk in the Air­port Ter­mi­nal to pri­mar­i­ly include cus­tomer ser­vice, pro­vide direc­tions to pas­sen­gers and the gen­er­al pub­lic, and assist with gen­er­al information. 

EXAM­PLES OF DUTIES: Per­forms cus­tomer ser­vice activ­i­ties at the Air­port. Answer­ing tele­phones and answer­ing gen­er­al air­port infor­ma­tion. Per­forms oth­er duties as assigned. 

QUAL­I­FI­CA­TIONS: No pri­or expe­ri­ence required. On-the-Job train­ing will be pro­vid­ed. Must be able to com­mu­ni­cate effec­tive­ly in both oral and writ­ten form. High School Diplo­ma or equiv­a­lent required. Must pos­sess a valid Flori­da driver’s license.

WORK­ING ENVI­RON­MENT: Main­ly indoor work­ing envi­ron­ment, sit­ting and stand­ing, with expo­sure to dust and pollen; sub­ject to a vari­ety of extreme weath­er con­di­tions; expo­sure to con­stant noise as well as fumes and odors. 

MIS­CEL­LA­NEOUS REQUIRE­MENTS: Must pass pre-employ­ment drug test­ing as well as periodic 

test­ing in accor­dance with air­port pol­i­cy; must pass a 10-year, fin­ger­print-based, crim­i­nal his­to­ry records check as required by the Trans­porta­tion Secu­ri­ty Admin­is­tra­tion. Sched­ule will require shift-work to include day­time, evenings, week­ends, and hol­i­days to meet the needs of the air­port. Sched­ule can be flexible. 

PHYS­I­CAL DEMANDS: The phys­i­cal demands described here are rep­re­sen­ta­tive of those that must be met by an employ­ee to suc­cess­ful­ly per­form the essen­tial func­tions of this job. Rea­son­able accom­mo­da­tions may be made to enable indi­vid­u­als with dis­abil­i­ties to per­form the essen­tial functions.

SUM­MA­RY:

Occa­sion­al­ly — Lift/​Carry: 20 – 35 — lbs., Push/​Pull: 20−35− lbs., Kneel, Climb, Crawl, Reach above Shoul­der and Reach Out­ward, Drive

Fre­quent­ly — Lift/​Carry: 20 lbs or less., Push/​Pull: 20 lbs or less., Bend, Twist/​Turn, Stand

Con­stant­ly - Hand/​Fine Motor Skills, Walk, Sit, Type/​Keyboard

DIS­CLAIMER:

The exam­ples above are illus­tra­tive and not intend­ed to describe every func­tion which may be per­formed by this job class. The omis­sion of spe­cif­ic duties does not pre­clude man­age­ment from assign­ing spe­cif­ic duties not list­ed, if such duties are a log­i­cal assign­ment to the position.