Airport Operations Center Technician

CLAS­SI­FI­CA­TION: Air­port Oper­a­tions Cen­ter Technician 

DEPART­MENT: Police

SUPER­VI­SOR: Deputy Police Chief

EFFEC­TIVE DATE: Octo­ber 1, 2026 

PAY GRADE: 103 ($41,108.97 — $73,996.14)

PAY CLAS­SI­FI­CA­TION: Non-Exempt

DEF­I­N­I­TION: Respon­si­ble for appro­pri­ate dis­sem­i­na­tion of emer­gency and non-emer­gency infor­ma­tion received by tele­phone and var­i­ous safe­ty and secu­ri­ty systems.

EXAM­PLE OF DUTIES:

• Famil­iar­i­ty with air­ports and air­port operations
• Oper­a­tion of AMAG or sim­i­lar Camera/​Access Con­trol and sur­veil­lance systems
• Abil­i­ty to train and devel­op oth­ers on oper­a­tional pro­ce­dures and sys­tems operations
• Oper­ate and train oper­a­tors on the Cross­match system.
• Process badg­ing appli­ca­tions, TSA Clear­ing­house reviews, as well as review of FPRD results.
• Must be able to access and review NCIC/FCIC infor­ma­tion for appli­cant reviews. 
• Main­tain numer­ous oper­a­tional and/​or duty logs
• Per­form rou­tine air­port pag­ing and acti­vate the Air­port Emer­gency Pag­ing sys­tem, as needed
• Assist the trav­el­ing pub­lic and air­port ten­ants with gen­er­al infor­ma­tion, flight infor­ma­tion, and oper­a­tions support.
• Process ground trans­porta­tion badg­ing and coor­di­nate ground trans­porta­tion inspections.
• Process appli­ca­tions for vehi­cle access to AOA.
• Per­form cler­i­cal duties and badge issuance accord­ing to air­port policy
• Con­duct audits of relat­ed sys­tems as directed
• Per­form relat­ed activ­i­ties as direct­ed by the Air­port Secu­ri­ty Plan
• Cus­tomer Ser­vice as it applies to the full range of duties
• Per­form oth­er duties as assigned

The list­ed duties are illus­tra­tive and not intend­ed to describe every func­tion which may be per­formed by this job class. The omis­sion of spe­cif­ic duties does not pre­clude man­age­ment from assign­ing any duties not list­ed, if such duties are a log­i­cal assign­ment to the position.

QUAL­I­FI­CA­TIONS: High school grad­u­ate and three years’ expe­ri­ence in oper­at­ing com­put­ers, fire/​security alarm sys­tems, emer­gency dis­patch­ing in fire, res­cue, med­ical or police oper­a­tions, or an equiv­a­lent com­bi­na­tion of edu­ca­tion, train­ing and expe­ri­ence. Must have a valid Flori­da Dri­ver’s License; trained in Access Con­trol Sys­tems and cam­era sys­tems pre­ferred. Addi­tion­al qual­i­fi­ca­tions include the following:

Must have oper­at­ing knowl­edge of var­i­ous com­put­er­ized infor­ma­tion systems

• Must have excel­lent hear­ing, sight, and abil­i­ty to speak clear­ly, dis­tinct­ly and effectively
• Must have the abil­i­ty to pri­or­i­tize mul­ti­ple tasks and han­dle more than one task at a time
• Must under­stand the require­ments for badg­ing under 49 CFR 1542, as well as the Air­port Secu­ri­ty Plan.
• Must be able to type a min­i­mum of 25 CWPM.
• Abil­i­ty to obtain the Air­port Secu­ri­ty Coor­di­na­tor (ASC) des­ig­na­tion and FPRD access.

MIS­CEL­LA­NEOUS REQUIRE­MENTS: Must pass pre-employ­ment drug test­ing as well as peri­od­ic test­ing in accor­dance with air­port pol­i­cy; must pass a 10-year, fin­ger­print-based, crim­i­nal his­to­ry records check as required by the Trans­porta­tion Secu­ri­ty Administration.

PHYS­I­CAL DEMANDS: The phys­i­cal demands described here are rep­re­sen­ta­tive of those that must be met by an employ­ee to suc­cess­ful­ly per­form the essen­tial func­tions of this job. Rea­son­able accom­mo­da­tions may be made to enable indi­vid­u­als with dis­abil­i­ties to per­form the essen­tial functions.

SUM­MA­RY:

Occa­sion­al­ly — Lift/​Carry: 20 – 35 — lbs., Push/​Pull: 20−35− lbs., Kneel, Climb, Crawl, Reach above Shoul­der and Reach Out­ward, Drive

Fre­quent­ly — Lift/​Carry: 20 lbs or less., Push/​Pull: 20 lbs or less., Bend, Twist/​Turn, Stand

Con­stant­ly - Hand/​Fine Motor Skills, Walk, Sit, Type/​Keyboard

DIS­CLAIMER:

The exam­ples above are illus­tra­tive and not intend­ed to describe every func­tion which may be per­formed by this job class. The omis­sion of spe­cif­ic duties does not pre­clude man­age­ment from assign­ing spe­cif­ic duties not list­ed, if such duties are a log­i­cal assign­ment to the position.