Airport Operations Lead

CLAS­SI­FI­CA­TION: Air­port Oper­a­tions Lead

DEPART­MENT: Oper­a­tions

SUPER­VI­SOR: Air­port Oper­a­tions Manager

EFFEC­TIVE DATE: Octo­ber 1, 2024

PAY LEV­EL: 107 ($48,683.58 — $87,630.44)

PAY CLAS­SI­FI­CA­TION: Non-exempt

DEF­I­N­I­TION: Under the super­vi­sion of the Air­port Oper­a­tions Man­ag­er, respon­si­ble for super­vis­ing and coor­di­nat­ing day-to-day air­port oper­a­tions to include reg­u­la­to­ry com­pli­ance, project coor­di­na­tion, secu­ri­ty oper­a­tions, oper­a­tional issues relat­ing to the ter­mi­nal and land­side func­tions, park­ing, and ground trans­porta­tion. Leads and par­tic­i­pates in the coor­di­na­tion of cus­tomer ser­vice for the ter­mi­nal facil­i­ties to pro­vide for the safe­ty and con­ve­nience of pas­sen­gers and busi­ness­es at the ter­mi­nal. Sup­ports admin­is­tra­tive and office func­tions by pro­vid­ing phone and walk-in cus­tomer service.

EXAM­PLES OF DUTIES: Per­forms day-to-day rou­tine activ­i­ties that are required to keep the air­port oper­at­ing effi­cient­ly and effec­tive­ly. Assigns sub­or­di­nate staff duties and ensures per­for­mance. Reviews reports and work order requests. Col­lects and com­piles sta­tis­ti­cal data. Pre­pares reports, charts or tables. Eval­u­ates data and makes rec­om­men­da­tions based on data gath­ered and infor­ma­tion pro­vid­ed. Com­mu­ni­cates and coor­di­nat­ed with var­i­ous ten­ants, stake­hold­ers, pas­sen­gers, air car­ri­ers and staff. Ensures com­pli­ance of FAA Part 139 and TSA Part 1542 reg­u­la­tions. Pro­vides oper­a­tional sup­port to var­i­ous depart­ments and sup­port­ing agen­cies. Inter­ac­tion with the trav­el­ing pub­lic, ter­mi­nal and non-ter­mi­nal air­port ten­ants, and employ­ees. Ensures time­ly response to e‑mail requests, research­es infor­ma­tion to answer tech­ni­cal ques­tions, and pro­vides cus­tomer ser­vice while resolv­ing con­cerns. Assists in the devel­op­ment and main­te­nance of the com­put­er­ized fil­ing sys­tems. Per­forms oth­er duties as required.

QUAL­I­FI­CA­TIONS: Four-year degree from an accred­it­ed col­lege or uni­ver­si­ty in the area of avi­a­tion man­age­ment, air­port man­age­ment, busi­ness admin­is­tra­tion, pub­lic admin­is­tra­tion, or sim­i­lar area, may be sub­sti­tut­ed with equiv­a­lent expe­ri­ence and train­ing. Min­i­mum one year of increas­ing­ly respon­si­ble expe­ri­ence or com­bi­na­tion of expe­ri­ence and edu­ca­tion relat­ed to pub­lic ser­vice air­ports. Must pos­sess a valid Flori­da driver’s license. Pilot’s license desirable.

WORK­ING ENVI­RON­MENT: Both indoor and out­door work­ing envi­ron­ment with expo­sure to dust and pollen; sub­ject to a vari­ety of extreme weath­er con­di­tions; expo­sure to con­stant noise as well as fumes and odors.

MIS­CEL­LA­NEOUS REQUIRE­MENTS: Must pass pre-employ­ment drug test­ing as well as peri­od­ic test­ing in accor­dance with air­port pol­i­cy; must pass a 10-year, fin­ger­print-based, crim­i­nal his­to­ry records check as required by the Trans­porta­tion Secu­ri­ty Admin­is­tra­tion. Sched­ule may require shift-work to include evenings, week­ends, and hol­i­days to meet the needs of the air­port. Sub­ject to emer­gency call-out.