Airport Operations Manager

CLAS­SI­FI­CA­TION: Air­port Oper­a­tions Manager

DEPART­MENT: Oper­a­tions

SUPER­VI­SOR: Deputy Exec­u­tive Director 

EFFEC­TIVE DATE: Octo­ber 1, 2025

PAY LEV­EL: 114 ($75,398.16 — $135,716.69)

PAY CLAS­SI­FI­CA­TION: Non-exempt

DEF­I­N­I­TION: Under gen­er­al direc­tion from the Deputy Exec­u­tive Direc­tor, man­ages day-to-day air­port oper­a­tions. Respon­si­ble for coor­di­nat­ing, through oth­er depart­ments and sub­or­di­nate staff, reg­u­la­to­ry com­pli­ance, project coor­di­na­tion, long-term strate­gic plan­ning, and oper­a­tional issues relat­ing to the ter­mi­nal and land­side oper­a­tions. Super­vis­es sub­or­di­nate staff to, include sched­ul­ing and train­ing, in sup­port of over­all air­port oper­a­tions. Super­vis­es and par­tic­i­pates in the coor­di­na­tion of cus­tomer ser­vice for the ter­mi­nal facil­i­ties to pro­vide for the safe­ty and con­ve­nience of pas­sen­gers and busi­ness­es at the ter­mi­nal. Pro­vides super­vi­sion and sup­port in all aspects of the oper­a­tion and man­age­ment of a small hub, com­mer­cial air­port includ­ing, but not lim­it­ed to; pub­lic rela­tions, con­tract man­age­ment oper­a­tional and con­struc­tion issues, oper­a­tions bud­get devel­op­ment, and oth­er projects. Sup­ports admin­is­tra­tive and office func­tions by pro­vid­ing phone and walk-in cus­tomer service.

EXAM­PLES OF DUTIES: Per­forms day-to-day activ­i­ties that are required to keep the air­port oper­at­ing effi­cient­ly and effec­tive­ly. Task­ing will be from a wide range of areas requir­ing ana­lyt­i­cal and con­struc­tive think­ing to devel­op com­mon sense solu­tions. Com­piles and ver­i­fies com­plex and/​or tech­ni­cal infor­ma­tion. Pre­pares reports, charts or tables. Eval­u­ates data and makes rec­om­men­da­tions based on data gath­ered and infor­ma­tion pro­vid­ed. Research­es and assem­bles a vari­ety of data from office records, res­o­lu­tions, or orders for incor­po­ra­tion into var­i­ous report­ing pur­pos­es. Sup­ports projects by coordinating/​assisting in draft­ing of RFPs, bid doc­u­ments, solic­i­ta­tions and project relat­ed doc­u­men­ta­tion, research and data col­lec­tion, coor­di­na­tion with ten­ants, stake­hold­ers, pas­sen­gers, air car­ri­ers and staff. Ensures com­pli­ance of FAA Part 139 and TSA Part 1542 reg­u­la­tions. Pro­vides oper­a­tional sup­port to var­i­ous depart­ments and sup­port­ing agen­cies. Inter­ac­tion with the trav­el­ing pub­lic, ter­mi­nal and non-ter­mi­nal air­port ten­ants, and employ­ees. Ensures time­ly response to e‑mail requests, research­es infor­ma­tion to answer tech­ni­cal ques­tions, and pro­vides cus­tomer ser­vice while resolv­ing con­cerns. Assists in the devel­op­ment and main­te­nance of the com­put­er­ized fil­ing systems. 

Makes use of avail­able tools to ensure effi­cien­cy and accu­ra­cy of work, ana­lyzes air­port’s needs, rec­om­mends and imple­ments pro­ce­dur­al changes. Per­forms oth­er duties as required.

Super­vis­es Air­port Oper­a­tions Super­vi­sors, Air­port Oper­a­tions Agents, Air­port Oper­a­tions Rep­re­sen­ta­tives, and Pas­sen­ger Infor­ma­tion Specialists.

QUAL­I­FI­CA­TIONS: Four-year degree from an accred­it­ed col­lege or uni­ver­si­ty in the area of avi­a­tion man­age­ment, air­port man­age­ment, busi­ness admin­is­tra­tion, pub­lic admin­is­tra­tion, or sim­i­lar area, and one to two years of increas­ing­ly respon­si­ble expe­ri­ence or com­bi­na­tion of expe­ri­ence and edu­ca­tion at a pub­lic ser­vice air­port facil­i­ty. Must be able to com­mu­ni­cate effec­tive­ly in both oral and writ­ten form. Must pos­sess a valid Flori­da driver’s license.

MIS­CEL­LA­NEOUS REQUIRE­MENTS: Must pass pre-employ­ment drug test­ing as well as peri­od­ic test­ing in accor­dance with air­port pol­i­cy; must pass a 10-year, fin­ger­print-based, crim­i­nal his­to­ry records check as required by the Trans­porta­tion Secu­ri­ty Admin­is­tra­tion. Sched­ule may require shift-work to include evenings, week­ends, and hol­i­days to meet the needs of the air­port. Sub­ject to emer­gency call-out.

WORK­ING ENVI­RON­MENT: Both indoor and out­door work­ing envi­ron­ment with expo­sure to dust and pollen; sub­ject to a vari­ety of extreme weath­er con­di­tions; expo­sure to con­stant noise as well as fumes and odors.

PHYS­I­CAL DEMANDS: The phys­i­cal demands described here are rep­re­sen­ta­tive of those that must be met by an employ­ee to suc­cess­ful­ly per­form the essen­tial func­tions of this job. 

SUM­MA­RY:

Occa­sion­al­ly — Lift/​Carry: 20 – 35 — lbs., Push/​Pull: 20−35− lbs., Kneel, Climb, Crawl, Reach above Shoul­der and Reach Out­ward, Drive

Fre­quent­ly — Lift/​Carry: 20 lbs or less., Push/​Pull: 20 lbs or less., Bend, Twist/​Turn, Stand

Con­stant­ly - Hand/​Fine Motor Skills, Walk, Sit, Type/​Keyboard

DIS­CLAIMER:

The exam­ples above are illus­tra­tive and not intend­ed to describe every func­tion which may be per­formed by this job class. The omis­sion of spe­cif­ic duties does not pre­clude man­age­ment from assign­ing spe­cif­ic duties not list­ed, if such duties are a log­i­cal assign­ment to the position.